Privacy Policy

Effective Date: 25/10/2024

At Be Hydrogen, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We collect different types of information when you interact with our website:

  1. Personal DataWhen you place an order, create an account, or subscribe to our newsletter, we may collect the following personal information:
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment details (processed securely through third-party gateways)
    • IP address and device information (for security and analytics)
  2. Non-Personal DataWe may also collect non-personal data such as browsing behavior through cookies and similar technologies.
2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.
  • Communicate with you regarding your purchase (e.g., order confirmation, delivery updates).
  • Manage your account and provide customer service.
  • Send marketing communications (only with your explicit consent).
  • Improve and optimize our website’s performance and user experience.
  • Comply with legal obligations (e.g., tax reporting, regulatory compliance).
3. Legal Basis for Processing Your Data

We process your data based on one of the following legal grounds:

  • Contractual necessity: To process your orders and provide customer service.
  • Consent: When you opt-in to receive marketing emails or agree to use of non-essential cookies.
  • Legitimate interest: To analyze website traffic, improve our services, and prevent fraud.
4. Sharing Your Information

We may share your data with third parties to provide our services, including:

  • Payment processors: (e.g., PayPal, Stripe) to process payments securely.
  • Shipping partners: (e.g., Royal Mail, DPD) to deliver your orders.
  • Analytics and marketing providers: (e.g., Google Analytics, Facebook) to help us understand how visitors use our website and to run targeted ads (with your consent).
  • Legal authorities: If required to comply with legal obligations.

We ensure all third-party partners comply with GDPR standards and only process your data for specific purposes.

5. How Long We Store Your Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order information: Retained for up to [Insert Period] after completion of the transaction to comply with legal and accounting requirements.
  • Marketing data: Retained until you withdraw your consent or unsubscribe.
  • Non-personal data: Retained for analytics purposes (e.g., cookie data for 12 months).
6. Your Data Rights

Under GDPR, you have the following rights:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate data.
  • Erasure: You can request deletion of your personal data (subject to certain legal obligations).
  • Restriction: You can request restriction of how your data is processed.
  • Data portability: You can request that we transfer your data to another service provider.
  • Object: You can object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at contact@behydrogen.co.uk.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our site, including:

  • Necessary cookies: Required for basic website functionality (e.g., cart, checkout).
  • Analytics cookies: Used to gather data on how visitors use the site.
  • Marketing cookies: Used to provide personalized advertising.
8. Data Security

We take the security of your personal data seriously. We use encryption, secure storage, and access control measures to protect your data from unauthorized access, alteration, or disclosure. Payment details are processed securely by third-party gateways, and we do not store full credit card information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes via email or a prominent notice on our website.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

  • Email: contact@behydrogen.co.uk
  • Address: 29a Apple Lane, Trade City, Sowton, Exeter, Devon EX2 7HA