Terms & Conditions

Effective Date: 24/10/2024

Welcome to Be Hydrogen. By using our website, purchasing our products, or interacting with our services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information
  • Company Details: Be Hydrogen is a business operated by Beyond Ventures Limited, registered in United Kingdom. Our registered office is at 29a Apple Lane, Trade City Sowton, Exeter, Devon, EX2 7HA
  • Contact Information: You can reach us at contact@behydrogen.co.uk for any enquiries.
2. Products and Services
  • We sell hydrogen-related wellness products through our e-commerce platform.
  • Product Descriptions: We take every care to ensure the accuracy of product descriptions and prices. However, slight variations in colour, packaging, or ingredients may occur.
  • Stock Availability: All products are subject to availability. In the unlikely event that an item is out of stock after you place an order, we will contact you to offer a substitute or a full refund.
3. Orders and Payments
  • Order Acceptance: By placing an order, you confirm that all information you provide is accurate and that you are authorised to use the payment method.
  • Contract Formation: A legally binding contract is formed between Be Hydrogen and the customer when we send an order confirmation email.
  • Payment Methods: We accept Visa, Mastercard and American Express payments. Payment must be received in full before your order is processed.
  • Pricing: All prices on our website are inclusive of VAT (where applicable). We reserve the right to change prices at any time without prior notice, but changes will not affect any orders that have already been placed.
  • Order Confirmation: You will receive an email confirmation upon placing an order. This confirmation does not constitute acceptance of your order; it is simply acknowledgment of receipt.
4. Shipping and Delivery
  • Shipping Policy: We ship internationally, and shipping costs will be calculated at checkout based on your location. Estimated delivery times are provided at checkout.
  • Delivery Times: We make every effort to deliver your order within the estimated timeframes. However, we are not responsible for delays caused by third-party couriers or unforeseen events.
  •  Delivery of Goods: Ownership of goods transfers to you once we have received full payment and goods have been delivered to the address specified in your order.
  • Lost or Delayed Orders: If your order is lost or delayed, please contact us, and we will assist in resolving the issue.
5. Returns, Refunds, and Cancellation Policy

Under UK law, you have the right to cancel your order and return goods within 14 days of receiving them. This right is in addition to any return policy offered by Be Hydrogen.

  1. Cancellation Rights
  2. Returns Policy
  3. ExemptionsCertain items are non-returnable unless faulty, including:
6. Use of the Website
  • Prohibited Activities: You agree not to use the website for any illegal purposes or to breach any laws or regulations. You are responsible for all actions taken under your account.
  • Intellectual Property: All content on the Be Hydrogen website, including images, text, logos, and product descriptions, is the property of Be Hydrogen or its content providers. You may not reproduce, distribute, or use any of this content without our written permission.
  • Links to Third-Party Sites: We may provide links to external websites for your convenience. However, we are not responsible for the content or services of those sites.
7. Liability
  • Product Liability: Our products are designed and manufactured to the highest standards. However, we will not be held liable for any indirect or consequential loss or damage arising from the use of our products unless caused by our negligence.
  • Website Use: While we take reasonable steps to ensure the accuracy of our website, we make no warranties regarding the site’s operation or the accuracy of the information provided.
  • Limitation of Liability: To the extent permitted by law, Be Hydrogen’s liability for any claim related to your purchase or use of the website will be limited to the value of the order or service in question.
8. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, store, and process personal data in compliance with GDPR regulations.

9. Amendments

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the site signifies your acceptance of any changes.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

  • Email: Contact@Behydrogen.co.uk
  • Address: 29a Apple Lane, Trade City Sowton, Exeter, Devon EX2 7HA